KOKO Networks Limited (collectively, “KOKO”) recognizes the importance of protecting the privacy of information provided by users of its services. KOKO does not share your personal information with unauthorized persons and adequate safeguards have been put in place to prevent unauthorized access and to ensure confidentiality of your personal information.
By downloading any KOKO applications, you consent to the following:
SECTION 1: SCOPE OF POLICY AND TERMS
This policy applies to your use of:
SECTION 2: INFORMATION WE COLLECT
We may collect, use and share Customer or User Information in accordance with the terms in this Policy.
Customer or User Information may be collected from you directly, from a person acting on our behalf or from other sources including any KOKO Applications, websites, KOKO, media platforms and from publicly available information. This information may be generated or combined with other information available to us or any member of KOKO.
We may collect the following information about you, which may include non-public personal Information:
2.1 Information you submit to KOKO consists of the following:
2.2 Information we collect about you and your device
Each time you visit one of our Websites or use one of our Apps the information we may collect includes, but is not limited to, the following:
2.3 Location information
We may also use GPS technology or other location services to determine your current location.
2.4 Information we receive from other sources
We reserve the right to work with a limited number of third parties (including credit reference agencies, mobile network providers and customer care service providers), and may receive information about you from them.
2.5 Unique application numbers
When you install or uninstall a service containing a unique application number or when such a service searches for automatic updates, that number and information about your installation, for example, the type of operating system, may be sent to us.
We may occasionally send you push notifications through our mobile applications to provide you marketing messages and other service or transaction-related notifications that we feel may be of importance to you. You may at any time opt-out from receiving these types of communications by turning them off at the device level through your settings or through the mobile application settings.
We and our third-party service providers, including our marketing partners and analytics providers may use mobile tracking technologies and/or website cookies to distinguish you from other users of the App, App site or service site. This helps us to provide you with a good experience when you use the App or browse any of the websites and also allows us to improve the App and our websites.
As is true of most websites, we gather certain information automatically and store it in log files. This information may include your internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. From time to time, we may combine this automatically collected data to other information we collect about you for reasons such as analysis, security, content generation or marketing. We may use the analytic tools and software in order to develop and analyse the use of the services. Analytics companies may access anonymous individual data to help us understand how the services are used. We may link the information we store within the analytics software to any personal information you submit within the mobile applications.
By uninstalling the app from your device, you can withdraw your consent from accessing your customer information in the future. We may keep and share stored customer or user information after the point of uninstall for as long as necessary for the fulfilment of the purposes for which Customer or User Information was obtained or for the establishment, exercise or defence of legal claims, or for legitimate business purposes, or as permitted by law.
SECTION 3: WHY WE COLLECT THE ABOVE INFORMATION
We may collect information for a number of reasons, including, but not limited to, the following:
SECTION 4: HOW WE USE AND SHARE INFORMATION
These clauses explain how we will use and share your information.
4.1 By using our services, you agree that we and members of KOKO shall use Customer or user Information in accordance with such clauses.
4.1.1 We may associate any category of information with any other category of information and will treat the combined information as personal data in accordance with this policy for as long as it is combined.
4.1.2 Information collected by us shall only be used for the purposes defined in this policy.
4.1.3 We do not disclose information about identifiable individuals to other parties, including advertising partners, unless it is necessary for providing our services.
4.1.4 We may share limited personal information with select partners for research and development.
4.1.5 We may provide other parties with anonymous individual information about our customers or users for the purposes of compiling statistics relating to our user base or customer experience and may disclose such information to any third party for such purposes, provided that such information will always be anonymous and in accordance to this policy.
4.1.6 We provide our advertising partners with general reports on how their adverts are served through all our media platforms, and the customers who watch and/or hear them, but these reports do not include information to personally identify any of our customers. Personal information such as name, email address & mobile number will be shared with any of our advertising partners if and only if you agree to voluntarily share that information as part of any campaign.
4.2.1 By using our services, you agree that we may, as necessary and appropriate for the above purposes, transfer and disclose any customer or user information to the following recipients globally, who may also process, transfer and disclose such customer or user information for the above purposes:
SECTION 5: WHERE WE STORE INFORMATION
5.1 The data that we collect from you may be transferred to and stored at a destination outside Kenya. It may also be processed by KOKO staff operating outside Kenya who work for us. These staff members may be engaged in the fulfilment of your requests.
5.3 Where we have given you (or where you have chosen) a password or PIN that enables you to access certain parts of our applications, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
5.4 Unfortunately, the transmission of information via the internet is not always completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our websites or servers.
5.5 Once we have received your information, we will use strict procedures and security features aimed at preventing unauthorized access.
SECTION 6. CUSTOMER OBLIGATIONS AND RIGHTS
You agree to inform us promptly, and in any event, within 30 days, through our customer care platforms, if there are any changes to Customer or user information, and to respond promptly to any request from us.
You agree that KOKO shall not be liable for any loss or damage arising from or incidental to our use, collection, processing and sharing of customer information, and any action we have taken in relation to this section.
Should we wish to use your information for marketing purposes, we will inform you prior to such use. You shall be entitled to prevent such usage by informing us, within 10 days of being informed of the proposed use, that you do not wish to disclose such information. You can also exercise the right at any time by contacting us at our Customer care numbers detailed at the end of this policy.
SECTION 8: QUESTIONS AND CHANGES
SMS shortcode (KE): 20531
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