Join our team

If these beliefs resonate, we want to hear from you.

life at koko

I was tired of being a cog in a big corporate wheel before joining KOKO. I’m now not only working with some of the smartest people in town, but in an environment that constantly challenges me and enables me to reach my highest potential. I’m working alongside Vivo Energy to deliver a solution that is both much-needed and sustainable.

Michael

Fuel Supply Chain Logistics

KOKO has taught me to have no limits. We always know how to adapt, both as a company and as individuals. By constantly challenging limits, I have been able to develop a range of new skills that I never knew I had, all the while using the power of technology to build a platform that transforms the lives of consumers.

Nancy

Market Intelligence

I’ve grown with KOKO from the start. Being part of a business that is scaling up to this extent is what excites me. Working with colleagues here in Pune and also in Nairobi, we’re encouraged to take ownership of projects, and providing the best possible customer experience is our driving force. I like that no day is the same, there are always new challenges, and as a team we constantly strive to find the best solutions.

Sameer

Software Product & Engineering

I'm really passionate about problem solving technologies and KOKO has provided me with a platform for building tech with purpose. There is a well-organized personal development structure, and ideas are explored openly so that we make objective decisions as a team. The KOKO culture brings out the best in me and my teammates.

Peter

Hardware Engineering

I joined KOKO (first in Kampala, then Nairobi) because I wanted to do more socially impactful work as I grew my career. As KOKO grew from a start-up to a dynamic company with multiple business lines, I had the opportunity to innovate and learn about different parts of the business. The culture of innovation and not being afraid to try new things keeps me motivated.

Ashaba

Legal

I enjoy working at KOKO because of the flexibility and autonomy. I also like that I get to play a role in important strategic decisions. It's all about getting the work done, not bureaucracy, all the while being part of something that will improve the lives of many people across Africa.

David

Finance

14 positions open

Strategy
Data Analyst
Pune
Full-Time
About KOKO Networks
KOKO Networks is a venture-backed technology company operating in East Africa and India. We build and deploy cloud-connected "KOKOpoints" inside local retail outlets, which serve as consumer access points for goods and services delivered in partnership with major suppliers. Our first consumer solution is liquid ethanol cooking fuel, which delivers significant cost savings and quality of life improvements in the multi-billion dollar urban cooking market. In Kenya, this solution is delivered in partnership with Vivo Energy, the company which owns and operates Shell-branded fuels distribution infrastructure across Africa.

Your Role
As a Data Analyst, you will drive our analytics function by generating data-driven insights to guide commercial and operating strategy; developing metrics, dashboards, and statistical analyses; helping to shape our overall vision & strategy. 
What You Will Do
  • Build models to identify trends, forecast performance, and identify improvements to company strategy, products, and operations
  • Design and run data analyses to guide decision-making
  • Design and prepare company dashboards and other key stakeholder reporting
  • Design and develop automation tools to streamline day-to-day activities
  • Identify and coordinate data infrastructure improvements with the software team
  • Enable the success of KOKO Team Members by supporting them in accessing, understanding, and utilizing data
  • Ensure consistency, accuracy, and overall integrity of business metrics
  • Develop and maintain business intelligence documentation, training materials, best practices, and overall data toolkit
What You Will Bring to KOKO
  • Bachelor’s degree, ideally in Computer Science, Math, Statistics, or Economics (Master's degree a plus)
  • Experience in data analysis, consulting, finance, or other quantitatively rigorous role (ideally, 3-5+ years)
  • Ability to balance priorities, clarify stakeholder requirements, pay keen attention to detail, and generally keep deliverables on schedule
  • Proficiency with Tableau and/or Looker, SQL, Excel, and statistical methods (Python an added plus)
  • Ability to communicate technical details clearly and concisely to management & external stakeholders
  • Passion for problem-solving, data, and analytics
  • Comfort in a fast-paced, growth-stage start-up environment
KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!
Data Analyst
Nairobi
Full-Time
About KOKO Networks
KOKO Networks is a venture-backed technology company operating in East Africa and India. We build and deploy cloud-connected "KOKOpoints" inside local retail outlets, which serve as consumer access points for goods and services delivered in partnership with major suppliers. Our first consumer solution is liquid ethanol cooking fuel, which delivers significant cost savings and quality of life improvements in the multi-billion dollar urban cooking market. In Kenya, this solution is delivered in partnership with Vivo Energy, the company which owns and operates Shell-branded fuels distribution infrastructure across Africa.

Your Role
As a Data Analyst, you will drive our analytics function by generating data-driven insights to guide commercial and operating strategy; developing metrics, dashboards, and statistical analyses; helping to shape our overall vision & strategy. 
What You Will Do
  • Build models to identify trends, forecast performance, and identify improvements to company strategy, products, and operations
  • Design and run data analyses to guide decision-making
  • Design and prepare company dashboards and other key stakeholder reporting
  • Design and develop automation tools to streamline day-to-day activities
  • Identify and coordinate data infrastructure improvements with the software team
  • Enable the success of KOKO Team Members by supporting them in accessing, understanding, and utilizing data
  • Ensure consistency, accuracy, and overall integrity of business metrics
  • Develop and maintain business intelligence documentation, training materials, best practices, and overall data toolkit
What You Will Bring to KOKO
  • Bachelor’s degree, ideally in Computer Science, Math, Statistics, or Economics (Master's degree a plus)
  • Experience in data analysis, consulting, finance, or other quantitatively rigorous role (ideally, 3-5+ years)
  • The ability to balance priorities, clarify stakeholder requirements, pay keen attention to detail, and generally keep deliverables on schedule
  • Proficiency with Tableau and/or Looker, SQL, Excel, and statistical methods (Python an added plus)
  • Ability to communicate technical details clearly and concisely to management & external stakeholders
  • Passion for problem-solving, data, and analytics
  • Comfort in a fast-paced, growth-stage start-up environment
KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!
Revenue
Promoter
Nairobi
Full-Time
About KOKO Networks
KOKO Networks is a venture-backed technology company operating in East Africa and India. We build and deploy cloud-connected "KOKOpoints" inside local retail outlets, which serve as consumer access points for goods and services delivered in partnership with major suppliers. Our first consumer solution is liquid ethanol cooking fuel, which delivers significant cost savings and quality of life improvements in the multi-billion dollar urban cooking market. In Kenya, this solution is delivered in partnership with Vivo Energy, the company which owns and operates Shell-branded fuels distribution infrastructure across Africa.

Your Role
As a Promoter, you are responsible for demonstrating the features of a product to an audience or client. A Promoter shows how the product works, takes questions, and attempts to persuade consumers or clients to buy the product. The goal of a Promoter is to highlight the qualities of a product and make it appealing to buyers.
What You Will Do
  • Organize, set up, and run product demos and sales pitches for potential and existing customers
  • Communicate information on products and services to customers, and explaining why KOKO products are suitable for them
  • Consistently seek new product knowledge to act as an expert for the customer
  • Present products using interactive materials such as videos, charts, slideshows etc.
  • Arrange merchandise to look tidy and attractive to customers
  • Disseminate product samples, brochures, flyers etc
  • Engage with customers and discover their wants and needs 
  • Submit reports to Demo Executives
What You Will Bring to KOKO
  • 1+ years of experience working as a sales promoter
  • Diploma in Sales or Marketing
  • Proven track record of successful promotions
  • Customer oriented approach
  • Excellent communication and presentation skills
  • Outstanding time management skills
  • Aptitude in presentation and public speaking
  • Attention to detail
KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!
Product Manager, Ad Tech
Nairobi
Full-Time
About KOKO Networks
KOKO Networks is a venture-backed technology company operating in East Africa and India. We build and deploy cloud-connected "KOKOpoints" inside local retail outlets, which serve as consumer access points for goods and services delivered in partnership with major suppliers. Our first consumer solution is liquid ethanol cooking fuel, which delivers significant cost savings and quality of life improvements in the multi-billion dollar urban cooking market. In Kenya, this solution is delivered in partnership with Vivo Energy, the company which owns and operates Shell-branded fuels distribution infrastructure across Africa.

Your Role
As Product Manager, Ad Tech, you will lead the product design, development, and release of the KOKO advertising platform from inception to launch. As the product is in early stages of development, the successful candidate will also be responsible for selection of appropriate tools, technologies and platforms, negotiations with vendors, preparing technical and marketing assets, and pitching to potential advertisers.
What You Will Do
  • Manage the success of AdTech platform and services, including strategy, product roadmap, product design and specification, quality, sales enablement and launch
  • Establish a product roadmap based on data, research and feedback from clients, customer success team, marketing and sales
  • Engage and work closely with the Engineering team to help determine the best technical implementation methods, as well as a reasonable execution schedule
  • Assess market competition by comparing the product to competitors' products
  • Provide source data for product line communications by defining product marketing communication objectives
  • Assess product market data by calling on customers with field salespeople and evaluating sales call results
  • Provide information for management by preparing short-term and long-term product impact and value addition forecasts and special reports and analyses; answering questions and requests
  • Coordinate launch activities for platform enhancements, assess business impact, communicate to stakeholders and measure post-launch impact
  • Determine and assess impact on product pricing by utilizing market research data; reviewing costs; anticipating volume
  • Closely partner with other ad marketplaces to enhance value delivery to clients
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
  • Contribute to team effort by accomplishing related results as needed
What You Will Bring to KOKO
  • 4+ years experience in product management or design of mid to large scale internet advertising products and technologies
  • Good working knowledge of the web, APIs, technology infrastructure, e commerce, online advertising spaces
  • Knowledgeable across multiple functional areas such as engineering, User Interface (UI), sales, customer support, finance or marketing
  • BA/BS degree in Computer Science or equivalent practical experience
  • Able to demonstrate a good understanding of how computational systems work conceptually
  • Entrepreneurial drive with appreciation of user experience (UX) and business/commercial issues. You should demonstrate the ability to critically reason UX choices, a good understanding of the possible approaches to UX for specific features, and pragmatism in making decisions
  • Experience in software development
  • Experience in hardware or embedded systems is a bonus
KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!
Product
Principal Engineer, Server Side
Pune
Full-Time
About KOKO Networks
KOKO Networks is a venture-backed technology company operating in East Africa and India. We build and deploy cloud-connected "KOKOpoints" inside local retail outlets, which serve as consumer access points for goods and services delivered in partnership with major suppliers. Our first consumer solution is liquid ethanol cooking fuel, which delivers significant cost savings and quality of life improvements in the multi-billion dollar urban cooking market. In Kenya, this solution is delivered in partnership with Vivo Energy, the company which owns and operates Shell-branded fuels distribution infrastructure across Africa.

Your Role
As Principal Engineer, you will lead a team of server side engineers in building high performance, large scale server side applications using best in class software engineering practices. As a senior leader, you will inspire your team to achieve engineering excellence while maintaining a pragmatic approach towards software delivery.
What You Will Do
  • Design and implement low-latency, high-availability, and high-performance applications
  • Write reusable, testable, and efficient code
  • Integrate data storage solutions such as relational databases, key-value stores, blob stores, and data warehousing
  • Integrate user-facing elements developed by front-end developers with server side logic
  • Implement software engineering best practices and ensure code and process quality through regular code reviews, proper documentation, and improvement initiatives
  • Ensure seamless release of all features to production environment and reliable feature performance at all times
  • Manage Level 2 support functions, including immediate fixes to any critical defects or essential enhancements in the live systems
  • Build a strong engineering culture within the team and groom junior engineers
  • Exercise pragmatism and maturity in managing, planning, and executing engineering tasks to strike a balance between business and engineering demands
  • Track and optimize the total business value delivered at all times
What You Will Bring To KOKO
  • BA/BS degree in Computer Science
  • 7+ years experience working on projects at scale across the technology stack from engineering to dev ops
  • Expert skills in Python and related frameworks such as Django and Flask
  • Experience developing RESTful applications
  • Understanding of fundamental design principles behind a scalable application
  • Familiarity with Cloud/ SaaS architectures
  • Strong unit test and debugging skills
  • Good understanding of data structures and algorithms
  • Experience with Postgres and one or more of ElasticSearch, Redis, RabbitMQ, Celery
  • Experience with one or more of AWS, VMWare, Docker, LXCExperience with Javascript, Client side development, Android applications
  • Superb skills in object-oriented and functional programming and design
  • Strong understanding of design patterns or a well-supported opinion on why they're overrated
  • Firm grasp of multi-threading, databases (relational or non relational), I/O, and networking.
  • Experience with IoT technologies such as MQTT, XMPP, RFID, NFC, Wireless technologies
KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!
Principal Engineer, Dev Ops
Pune
Full-Time
About KOKO Networks
KOKO Networks is a venture-backed technology company operating in East Africa and India. We build and deploy cloud-connected "KOKOpoints" inside local retail outlets, which serve as consumer access points for goods and services delivered in partnership with major suppliers. Our first consumer solution is liquid ethanol cooking fuel, which delivers significant cost savings and quality of life improvements in the multi-billion dollar urban cooking market. In Kenya, this solution is delivered in partnership with Vivo Energy, the company which owns and operates Shell-branded fuels distribution infrastructure across Africa.

Your Role
As Principal Engineer, Dev Ops, you will be responsible for maintaining the overall technology infrastructure in a cost effective manner, while ensuring high availability and high performance to support the various applications hosted by our infrastructure. You will be in a senior leadership role and will be expected to build and lead a team and implement a successful dev ops strategy.
What You Will Do
  • Own and manage the end-to-end release architecture and design to ensure improved quality, efficiency, and reduced cost
  • Implement and document best practice and patterns in software development and release processes to ensure consistency and repeatability of software deployments
  • Develop and maintain scripts for continuous delivery and test automation
  • Deploy, test, and update system and application software
  • Develop test automation scripts including system integration, build verification, performance, and UI
  • Build and improve CI/CD pipelines supporting teams with different release schedules, testing needs, and code bases
What You Will Bring to KOKO
  • BA/BS degree in Computer Science
  • 5+ years experience in a DevOps role implementing enterprise AWS cloud environments
  • Experience with CI/CD build, deployment, and test tools (Jenkins, Gradle, Artifactory, Selenium, Terraform, etc.)
  • Experience with scripting languages such as Bash, Python, Ruby, and JavaScript
  • Experience with configuration management tools such as Ansible, Chef, and Puppet
  • Strong desire to automate everything
  • Understanding of application deployment patterns and best practice DevOps with CI/CD
  • Demonstrated commitment to code quality, documentation, and test automation
  • Experience with infrastructure and service monitoring and logging
  • Good knowledge of Unix Administration/Scripting
  • Good knowledge of Build Deployment tools like Maven/Ant
  • Experience with fuels industry solutions and/or IoT integration is a plus
KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!
Principal Engineer, Android
Nairobi
Full-Time
About KOKO Networks
KOKO Networks is a venture-backed technology company operating in East Africa and India. We build and deploy cloud-connected "KOKOpoints" inside local retail outlets, which serve as consumer access points for goods and services delivered in partnership with major suppliers. Our first consumer solution is liquid ethanol cooking fuel, which delivers significant cost savings and quality of life improvements in the multi-billion dollar urban cooking market. In Kenya, this solution is delivered in partnership with Vivo Energy, the company which owns and operates Shell-branded fuels distribution infrastructure across Africa.

Your Role
As Principal Android Engineer, you will lead the technical strategy, design, and development of high quality Android applications to help deliver a first of its kind technology solution in Kenya and beyond in collaboration with our team of passionate Product Managers and Engineers.
What You Will Do
  • Lead work streams with Product and QA to design and develop our Android applications
  • Work with peers to find efficient solutions for architectural problems
  • Lead code reviews, tech sessions and provide regular direction, mentoring, and coaching to developers on best practices and improvement initiatives
  • Improve test automation by writing unit tests and guiding others in this process
  • Implement CI/CD processes
  • Keep up to date with open-source Android ecosystem to ensure new frameworks and technologies are being used in KOKO’s applications
  • Manage Level 3 support functions for production systems which include immediate fixes to any critical defects or essential enhancements in the live systems and setting a high standard for such support service levels within the engineering team
  • Contribute to building a strong culture of technical excellence within the team
What You Will Bring To KOKO
  • Bachelor’s Degree in Computer Science or equivalent experience
  • Expert understanding of Java and Android SDK, Gradle, and third party frameworks, tools, and SDKs, such as Retrofit
  • Significant experience working with product managers, designers, and QA in a SCRUM environment
  • Strong knowledge of Android UI design principles, patterns, and best practices
  • Expertise in integrating Android applications with back-end services including offline and synchronisation techniques
  • Experience developing real-time, low-latency, high-availability, and high performing applications using IoT technologies and communications (MQTT, etc.)
  • Experience working with hardware devices and hardware communications protocols (Serial USB, RS232, other Hardware comms)
  • Experience with distributing mobile applications via public app stores and/or enterprise channel as well as via bespoke channels
  • Ability to communicate with all levels of management and peers within the organisation
  • Ability to prioritise work and tasks under pressure
  • Ability to build, implement, and direct quality assurance principles and maintain quality of delivery
  • Strong problem-solving skills and a detail-oriented mindset
  • Ability to multi-task, prioritize and meet deadlines in a fast-paced environment
KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!
Engineer, Server Side
Pune
Full-Time
About KOKO Networks
KOKO Networks is a venture-backed technology company operating in East Africa and India. We build and deploy cloud-connected "KOKOpoints" inside local retail outlets, which serve as consumer access points for goods and services delivered in partnership with major suppliers. Our first consumer solution is liquid ethanol cooking fuel, which delivers significant cost savings and quality of life improvements in the multi-billion dollar urban cooking market. In Kenya, this solution is delivered in partnership with Vivo Energy, the company which owns and operates Shell-branded fuels distribution infrastructure across Africa.

Your Role
As Server Side Engineer, you will be part of a team of passionate Product Managers and Engineers who will lead the technical strategy, design, and development of high quality products that deliver a first of a kind solution in Kenya and beyond.
What You Will Do
  • Lead workstreams with Product and QA to design and develop our applications
  • Work with peers to find efficient solutions for architectural problems
  • Improve test automation by writing unit tests and guiding others in this process
  • Implement CI/CD processes
  • Keep up to date with open-source ecosystem to ensure new frameworks and technologies are being used in KOKO’s applications
  • Manage Level 3 support functions for production systems which include immediate fixes to any critical defects or essential enhancements in the live systems and setting a high standard for such support service levels within the engineering team
  • Contribute to building a strong engineering culture of technical excellence within the team
What You Will Bring to KOKO
  • Bachelor’s Degree in Computer Science or equivalent experience
  • Expert understanding of Python, Django, Flask, and third party frameworks tools and SDKs
  • Strong knowledge of UI design principles, patterns, and best practices
  • Expertise in integrating front end and back end RESTful applications including offline and synchronisation techniques
  • Experience developing realtime, low-latency, high-availability, and high performing applications using IoT technologies and communications (MQTT, etc)
  • Understanding of fundamental design principles behind a scalable application
  • Familiarity with Cloud/ SaaS architectures
KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!
Engineer, Odoo ERP
Pune
Full-Time
About KOKO Networks
KOKO Networks is a venture-backed technology company operating in East Africa and India. We build and deploy cloud-connected "KOKOpoints" inside local retail outlets, which serve as consumer access points for goods and services delivered in partnership with major suppliers. Our first consumer solution is liquid ethanol cooking fuel, which delivers significant cost savings and quality of life improvements in the multi-billion dollar urban cooking market. In Kenya, this solution is delivered in partnership with Vivo Energy, the company which owns and operates Shell-branded fuels distribution infrastructure across Africa.

Your Role
As Software Engineer, Odoo ERP, you will be part of the core engineering team at KOKO Networks and lead the design, development, maintenance, support, and training of applications built on the Odoo ERP platform. This position is a senior role and requires active coordination with business stakeholders and a thorough understanding of the core business and accounting processes.
What You Will Do
  • Work closely with business stakeholders and other members of the development team to develop detailed specification documents with clear deliverables and timelines and to ensure timely completion of deliverables
  • Determine appropriate technical solutions and make relevant recommendations to stakeholders
  • Configure and customize Odoo ERP based on requirements using reusable, testable, and efficient code
  • Train key stakeholders on the implemented solutions, track performance, and identify improvements
  • Integrate data storage solutions such as relational databases, key value stores, blob stores, and data warehouse
  • Implement best practices and ensure code and process quality through regular code reviews, proper documentation, and improvement initiatives
  • Ensure all features delivered are seamlessly released to production environment and perform reliably at all times
  • Manage Level 2 support functions which include immediate fixes to any critical defects or essential enhancements in the live systems and set a high standard for such support service levels within the engineering team
  • Exercise pragmatism and maturity in managing, planning, and executing engineering tasks to strike a balance between business and engineering demands
What You Will Bring To KOKO
  • Strong knowledge in Odoo SaaS deployment
  • 3+ years of experience in Odoo ERP development
  • Strong knowledge in Odoo deployment (on-premise and cloud) and setup
  • Strong knowledge of Core Python and programming concepts
  • Strong unit test and debugging skills
  • Knowledge of Odoo Accounting, Manufacturing, and CRM modules
  • Knowledge of PostgreSQL, Unix/Linux, Knowledge of HTML5, CSS, JS
  • Knowledge in importing databases
  • Experience with designing and developing Odoo apps (new module development, customization, and development from scratch)
  • Experience in creating REST API for Odoo modules and integrating 3rd party applications
  • Experience developing RESTful applications
KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!
Operations
Truck Driver
Nairobi
Full-Time
About KOKO Networks
KOKO Networks is a venture-backed technology company operating in East Africa and India. We build and deploy cloud-connected "KOKOpoints" inside local retail outlets, which serve as consumer access points for goods and services delivered in partnership with major suppliers. Our first consumer solution is liquid ethanol cooking fuel, which delivers significant cost savings and quality of life improvements in the multi-billion dollar urban cooking market. In Kenya, this solution is delivered in partnership with Vivo Energy, the company which owns and operates Shell-branded fuels distribution infrastructure across Africa.

Your Role
As a Truck Driver, you will be responsible for loading, transporting, and delivering items to clients or businesses in a safe, timely manner by providing excellent customer service, answering questions, and handling complaints from clients. Adhering to assigned routes and following time schedules.
What You Will Do
  • Conduct inspection of vehicles before departing to deliver goods
  • Pack and load products according to company specifications and load manifest
  • Deliver orders safely to customers on assigned routes
  • Maintain ongoing communication with the Fleet Supervisor, agents and dispatch team
  • Unload goods cautiously as per client specifications and manifest
  • Review deliveries with customers to ensure products meet their needs
What You Will Bring to KOKO
  • Secondary School Certificate
  • 5+ years of experience as a truck driver
  • Demonstrated knowledge of Highway Code and Regulations
  • Maintained a clean BCE-class driving license for the last 5 years
  • Ability to make sound decisions at all times, including in emergency situations
  • Compliance with applicable laws and regulations
  • Diagnose and fix minor issues with the truck
  • Awareness of the condition of the vehicle, road, and traffic
KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!
Service Technician
Nairobi
Full-Time
About KOKO Networks
KOKO Networks is a venture-backed technology company operating in East Africa and India. We build and deploy cloud-connected "KOKOpoints" inside local retail outlets, which serve as consumer access points for goods and services delivered in partnership with major suppliers. Our first consumer solution is liquid ethanol cooking fuel, which delivers significant cost savings and quality of life improvements in the multi-billion dollar urban cooking market. In Kenya, this solution is delivered in partnership with Vivo Energy, the company which owns and operates Shell-branded fuels distribution infrastructure across Africa.

Your Role
As a Service Technician, you will be responsible for ​KOKO Kit warranty assessment, and carry out repairs and maintenance on the kit.
What You Will Do
  • Execute Field Support Programs which ensure best customer experience with the KOKO Cooker Kit
  • Prepare periodic quality assurance technical reports
  • Comply with the process and requirements for warranties, and with repair policy and service procedures
  • Follow recommended design and inspection procedures for receipt inspections for all KOKO cooker kits
  • Expedite movement of KOKO Cooker kits and any associated parts to or from customers
  • Prepare maintenance and service records of all KOKO cooker kits as directed by the Service Supervisor
  • Ensure HSE compliance during operations
What You Will Bring to KOKO
  • Diploma in Mechanical Engineering or technical field
  • 2+ years of experience in hardware testing, maintenance, and repairs
  • Able to mobilize and move to the field on short notice
  • Problem solving and root-cause analysis capability
  • Attention to detail
  • High integrity and moral standings
  • Ability to work both in a team and individually
  • Strong result and customer service orientation
KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!
Head of Network Operations
Nairobi
Full-Time
About KOKO Networks
KOKO Networks is a venture-backed technology company operating in East Africa and India. We build and deploy cloud-connected "KOKOpoints" inside local retail outlets, which serve as consumer access points for goods and services delivered in partnership with major suppliers. Our first consumer solution is liquid ethanol cooking fuel, which delivers significant cost savings and quality of life improvements in the multi-billion dollar urban cooking market. In Kenya, this solution is delivered in partnership with Vivo Energy, the company which owns and operates Shell-branded fuels distribution infrastructure across Africa.

Your Role
As Head of Network Operations, you will be responsible for operating KOKO’s network of over 700 IOT connected self-service machines, called KOKOpoints, which dispense clean cooking fuel. You will lead the monitoring network performance monitoring, scheduled and unscheduled maintenance activities, network change management, and incident management. The ultimate purpose of this role is to maximise network up-time and operate the network at an efficient cost-level.
What You Will Do
  • Run the four core functions in network operations; network change management, network performance management, incident response management, and the KOKOpoint maintenance programme
  • Lead the network operations organisation, which consists of a centralised Network Operations Centre (NOC) and decentralised maintenance field teams
  • Create core processes, including defining SLAs with internal and external stakeholders
  • Create and optimise KOKO’s Network Operations monitoring tools
  • Proactively identify risks to network uptime and customer experience
  • Develop and execute plans to minimise risk
  • Provide feedback to KOKO’s Product and Engineering teams on root causes of network disruptions. Analyse network data and formulate suggestions to improve uptime
  • Manage the information capture and resolution of KP network tickets, ensuring that accurate and precise information is captured at each step of the issue life-cycle
  • Own and manage the database of product defects arising from KP network and other tickets, acting as the single point of contact for the Engineering and Product teams so that failure modes, frequency and any other relevant data is clear and easily available for discussion
  • Together with the engineering team, analyse data from the KOKO Point network to improve long-term reliability
  • Act as a focal point for the KOKO organisation to manage changes to the network, such as software / hardware upgrades, pricing changes
  • Manage field maintenance teams through supervisors
  • Monitor network performance, and communicate as appropriate throughout the organisation
What You Will Bring to KOKO
  • University degree in relevant field, such as Electrical Engineering or Telecommunications
  • 10+ years of experience in a related field, such as telecommunications, with a track record of high performance
  • Technical knowledge of mechatronic systems or communication technology is an added advantage
  • Experience managing complex information and prioritising actions under significant time-pressure
  • Knowledge of ticketing systems and related ERP processes
  • Ability to work autonomously and think on your feet
  • Good communication and interpersonal skills
  • Good data analysis skills
  • Ability to work in a highly demanding environment
  • Ownership mindset and the ability to solve complex problems with varying levels of uncertainty
KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!
Fleet Supervisor
Nairobi
Full-Time
About KOKO Networks
KOKO Networks is a venture-backed technology company operating in East Africa and India. We build and deploy cloud-connected "KOKOpoints" inside local retail outlets, which serve as consumer access points for goods and services delivered in partnership with major suppliers. Our first consumer solution is liquid ethanol cooking fuel, which delivers significant cost savings and quality of life improvements in the multi-billion dollar urban cooking market. In Kenya, this solution is delivered in partnership with Vivo Energy, the company which owns and operates Shell-branded fuels distribution infrastructure across Africa.

Your Role
As a Fleet Supervisor, you will be responsible for the administration and maintenance of vehicles to minimize down-times and enhance delivery time. You will also track performance and ensure vehicles are optimally utilized to reduce wastage maximize returns by managing both the company drivers and the third-party logistics vendors to achieve efficiency and labor productivity.  
What You Will Do
  • Perform ongoing inspection and daily preventative maintenance activities on all KOKO vehicles and equipment
  • Prepare fuel, coverage, and maintenance reports, highlighting abnormalities and suggesting corrective actions
  • Respond to requests relating to service calls and maintenance needs in a timely and professional manner
  • Ensure proper planning and scheduling for all vehicle inspections, insurance, and maintenance
  • Oversee implementation of policies and procedures applicable to fleet, maintenance and inventory operations, including safety and training
  • Ensure the fleet and personnel budget is maintained and managed to plan
  • Supervise and control order picking, goods-in, and goods-out operations to ensure accuracy with minimum handling and stock damage
  • Ensure that all relevant procedures, processes, and routines are followed and adhered to in line with the company policy, procedures, and requirements
What You Will Bring to KOKO
  • Diploma in Automotive engineering or supply chain/logistics degree
  • 3+ years of experience managing inventory in a fleet management
  • Experience with fleet management software
  • Experience managing drivers and fleet
  • Knowledge of HSE/ISO procedures
  • Hands-on planning and coordination skills
  • High integrity
  • Ability to solve problems independently in a fast-paced environment
  • Attention to detail with experience in management of operations
  • Strong result and customer service orientation
  • Ability to manage multiple priorities and flexible workloads
KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!
Dispatch Supervisor
Nairobi
Full-Time
About KOKO Networks
KOKO Networks is a venture-backed technology company operating in East Africa and India. We build and deploy cloud-connected "KOKOpoints" inside local retail outlets, which serve as consumer access points for goods and services delivered in partnership with major suppliers. Our first consumer solution is liquid ethanol cooking fuel, which delivers significant cost savings and quality of life improvements in the multi-billion dollar urban cooking market. In Kenya, this solution is delivered in partnership with Vivo Energy, the company which owns and operates Shell-branded fuels distribution infrastructure across Africa.

Your Role
As a Dispatch Supervisor, you will be responsible for supervising a large dispatch department by ensuring the section maintains effective daily communication with drivers, including those run by subcontractors. You will continuously monitor service making proactive adjustments to maximize on time performance and productivity.
What You Will Do
  • Supervise dispatch operations
  • Plan daily distribution operations and execute plans to achieve agreed targets
  • Perform daily allocation of work to dispatch staff including loaders, drivers, and warehouse staff
  • Manage inventory in the dispatch area and ensure loading is accurately done as per the load manifests
  • Ensure that all relevant procedures and processes are followed and adhered to in line with the company policy
What You Will Bring to KOKO
  • Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related qualification
  • 3+ years of experience managing inventory in a manufacturing environment
  • Good communication and time management
  • Experience supervising and managing a team
  • Experience with ERP software systems
  • Knowledge of HSE/ISO procedures
  • Sense of urgency with good eye on details
  • Hands-on planning and coordination skills
  • High integrity
  • Ability to solve problems independently in a fast-paced environment
  • Attention to detail with experience in management of operations
  • Strong result and customer service orientation
  • Ability to manage multiple priorities and flexible workloads
KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!

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