Nairobi Trade Development Representative
To provide Trade Execution and Agent merchandising in assigned region to achieve set targets for new Agents on-boarded.
Responsibilities:


  • Recruitment of Quality Agents across the assigned Territory in accordance with set criteria
  • Drive the growth of KOKO Networks products and services channeled through the KOKO Agents in the assigned Territory
  • Ensure all Agents are active in the respective region and ensure the Agent staff achieve results
  • Plan and execute specific Sales Programs as directed
  • Drive appreciation of KOKO points in assigned Territory
  • Ensure100% Compliance to KOKO Networks Processes and procedures across theTerritory
  • Gather Market intelligence for improvement of the Agency Channel
  • Relationship Management Of KOKO Point Agents in the Territory
  • Generate weekly, monthly, quarterly and yearly reports


Agent Administration

  • Facilitate Agent Merchandizing, Agent Relocation, Agent Termination, Reporting and Agent Contract Renewal processes for the assigned Territory
  • Ensure approved agents are fully trained including preparing and submitting
    training reports for the assigned Territory


Compliance

  • Generate a monthly incident report on Fraud and Theft for the assigned Territory


Qualifications and Experience Required

  • Graduate from an accredited University preferably in Business related course
  • Experience of at least 1 year in a similar position
  • Excellent Interpersonal and Selling skills
  • Good Planning and Organization skills
  • Ability to work under pressure and with minimum supervision
  • Experience in Relationship Management is an added advantage

Apply

Nairobi Account Relationship Manager
To provide overall Execution and Leadership in assigned Territory to achieve set targets for new Agents on boarded
Responsibilities:


  • Recruitment of Quality Agents across the assigned Market In accordance with set criteria

  • Drive the growth of KOKO Networks products and services channelled through the KOKO Agents in the assigned Territory

  • Ensure all Agents are active in the respective region

  • Plan and execute Specific Sales Programs as per Territory to Ensure Business Growth on the Agency Channel

  • Provide advisory support to KOKO networks including identifying best solutions for the regions

  • Drive appreciation of KOKO points in respective region

  • Relationship Management of KOKO Point Agents across the region including connecting with Agents Staff to achieve results

  • Ensure 100% Compliance to KOKO Networks processes and procedures across the region

  • Ensure continuous improvement in customer service at Agent Locations across the region

  • Ensure the KOKO Networks Corporate image is maintained at all times

  • Execute Operational excellence and cost management

  • Gather Market intelligence for improvement of the Agency Channel

  • Generate necessary reports on a weekly, monthly, quarterly and annual basis.


Agent Administration

  • Facilitate Agent Merchandizing, Agent Relocation, Agent Termination, Reporting and Agent Contract Renewal processes for the whole region

  • Ensure approved agents are fully trained and prepare and submit training reports for allocated region

  • Support and assist the agency Head in User Acceptance Testing and implementation of any new products and service


Compliance

  • Generate a monthly incident report on Fraud and for the assigned region

  • Ensure continuous improvement in agent service and implementing effective operational standards.


Qualifications and Experience Required

  • Graduate from an accredited University preferably in a Business related course

  • Excellent Interpersonal and Selling skills

  • Sales Development and Execution skills

  • Team Player and Team Developer

  • Good Planning and Organization skills

  • Ability to work under pressure and with minimum supervision

  • Key Account Management skills

  • Proven experience of at least four years in a similar position

  • Experience in Relationship Management is an added advantage






Apply

Nairobi Lead Mechatronics Engineer (Operations)
This role provides Engineering support to ensure effective equipment and component up-time and designs that are safe and fit for purpose.
Responsibilities:
  • Design and oversight of processes for assembly and testing of KOKO’s proprietary automated fuel dispensers (KOKOpoints) before they are released for deployment.

  • Design and manage processes to ensure Quality Assurance of received constituent parts for the KOKOpoints has been met (inbound QA)

  • Oversight of the assembly and testing of assemblies and sub-assemblies comprising the KOKOpoint from an Engineering quality perspective

  • Professional guidance of all Systems Engineers and Technicians involved in the assembly and testing process

  • Design and oversight of Engineering maintenance operations carried out on deployed KOKOpoints. Any issues arising need to be tracked, route cause analysis performed and managed through to resolution by our Field Maintenance teams.

  • Owning the database of support tickets, ensuring that all information collected has been properly understood to ensure correct action is taken in the field

  • Managing the follow up of all issues to confirm root cause

  • Improving the maintenance processes based on issues that arise

  • Managing the quality of maintenance and repair work according to the required standards

  • Ensuring continuous improvement of the maintenance processes and identifying opportunities to reduce maintenance costs

  • Liaising with KOKO’s Product and Engineering teams to ensure learnings from field operations are converted into improvements in KOKO’s products (software, systems and hardware).

  • Owning the database of product bugs, ensuring that all information collected has been properly understood concerning the conditions under which the problem occurs, frequency of occurrence and impact caused

  • Collaborating with the Product and Engineering teams to improve on the field service and maintenance tool-kits

Qualifications and Experience Required

  1. Degree in Electronic or Mechatronics Engineering

  2. Proven track record in an operations related engineering role, with team leadership experience of at least 5 years

  3. Excellent command of tools used in assembly and maintenance activities for mechatronic systems

  4. Highly skilled in Electronics and Mechanical CAD4

  5. Professional Engineer registered with a recognized institution is an added advantage

  6. ISO 9001, ISO 14001, ISO 45001/ OHSAS 18001 Awareness or Lead Auditor certification

Key Competencies

  1. You have strong theoretical understanding complemented by significant practical experience of electrical, electronic and mechanical engineering activities

  2. You are skilled in the correct use of tools for troubleshooting and diagnosis of issues.

  3. You are skilled in performing Root Cause Analysis on electrical, and mechanical issues, and guide engineers and technicians in this area

  4. You are diligent, detail-oriented and have the ability to prioritize large numbers of issues

  5. You are experienced in leading and managing teams

  6. You are an excellent communicator, particularly regarding technical matters and can train others in accurate technical communication skills

  7. You have a strong health, safety security, environment and quality assurance mindset

Apply

Nairobi Market & Customer Research Manager
The Market and Customer Research Manager will manage a wide variety of research projects, ranging from quantitative studies of the entire Kenyan market to usability testing and new concept feedback with our customer base. Your work will be critical for a variety of internal and external stakeholders, and inform key strategy and product decisions.
Responsibilities:

• Create varied research instruments, such as survey questionnaires and focus group guides to gather customer feedback on our products, test new concepts, and learn about the market

• Lead and manage teams of field workers conducting surveys and mapping studies to build a database of knowledge on the Nairobi cooking fuel market

• Lead qualitative studies such as focus groups or software UI/UX testing

• Write reports summarizing research results to inform strategic and product decisions

• Draft plans and budgets for research projects to ensure all projects are done on time and at low cost

• Collaborate with stakeholders in a variety of departments to identify all objectives for research studies

• Present research results to stakeholders, providing conclusive answers and strong recommendations to aid in decision-making

• Maintain a shared knowledge base of KOKO research results to make information available throughout the company

• Represent KOKO Networks in interactions with customers, agents, and other stakeholders

Apply

Nairobi Fuel Logistics Product Manager (Software)
We are looking for an experienced and ambitious Product Manager to join our team. As the Product Owner for our Wholesaler solution, you will work closely with our Engineering teams and our Fuel Partner customers to provide a solution that is a first of its kind in this market.
Responsibilities:

• Manage the communication between our Engineering team and the needs of internal and external business stakeholders with regards to last mile fuel delivery

• Develop detailed (technical and non-technical) requirements for our engineers and work with them to ensure that the features are delivered as requested

• Ensure that user experience, features and workflows within the platform deliver the expected business requirements

• Define the go-to-market plan and enablement, working to insure that relevant teams have what they need to be successful

• Work closely with the Quality Assurance teams in order to ensure the performance of the product is as defined and required by our partners

• Manage roll-out and training of new features with our key customer groups

• Evangelise the product within KOKO and externally with relevant user groups


Qualifications and Experience Required:

• Engineering or Scientific background required

• Proven track record in Product Management for software/web/mobile technologies in the area of logistics, for at least 4 years

• Good working knowledge of the web, APIs, comms technology infrastructure

• Experience of the Software Development lifecycle

• Experience developing or working with hardware or embedded systems is a bonus

• Ability to critically reason UX choices in the field of Logistics

Apply